free shipping within NZ on all orders $150 and over

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Shipping and Click & Collect

Standard Shipping Charges:

Orders purchased for delivery within New Zealand over a value of 150 dollars ($150) will be shipped free of charge. Orders with a value of less than 150 dollars ($150) will incur a charge. Our courier does not deliver to PO Box or Private Bag addresses. In the case you have provided an address with issues, we will contact you. 

Freight Charges:

Auckland - From $5.00
North Island - From $7.00
South Island - From $10.00
New Zealand Rural Deliveries - From $10.00

Australia - From $20.00. Please note we will contact you via email if there are additional freight charges based on the size and weight of your overall package. We ship using Economy Tracked via NZ Post, with a delivery target of 6 - 12 working days.
Rest of the World -  Feel free to contact us if you would like to know if we are able to ship to you. Please let us know what products you are looking to purchase, and the shipping address, and we can generate a quote for you. Please note that we may not be able to complete all international order requests, given shipping delays and risk, but we will be able to notify you of the possibility when you contact us. We use the most up-to-date shipping intel when evaluating our ability to ship internationally. 

Delivery Time Estimates:

Auckland - 3 days excl weekends and Public Holidays
Rural - 6 days excl weekends and Public Holidays
North Island - 4 days excl weekends and Public Holidays
South Island - 6 days excl weekends and Public Holidays
Please note that all of our couriers are working hard to deliver your items to you promptly. We publish our delivery time estimates based on the most current information we receive from the courier companies. Once your item is dispatched from Creative & Brave, you will receive a notification and tracking advice from the courier company delivering your order. Please follow the tracking advice and lodging form provided by the courier company if you are tracking your parcel.

Urgent Delivery:

If you need your order urgently, we can organise same day delivery at an extra cost. For these services, please contact us (09) 600 1346 or hello@creativeandbrave.co.nz. Otherwise, please allow the above number of days from the time of purchase to the time of arrival. The times are subject to severe weather conditions, road/rail closures and industrial action. 

Click & Collect:

The Click & Collect option is available for products which are physically in stock at each location. The availability of each individual product is visible beneath the products description. If there are no locations visible, the item is not available for Click & Collect. Please select your chosen Click & Collect location at the checkout.

Items selected for Click & Collect may be collected in stores within the following time slots:

Newmarket -
MON-WED and SAT: 9am - 7pm
THURS-FRI: 9am - 9pm
SUN: 10am - 7pm
Botany -
MON-WED & SAT: 9am - 6pm
THURS - FRI: 9am - 9pm
SUN: 10am - 6pm
Takapuna -
MON-WED, FRI- SAT: 9am - 6pm
THU: 9am - 9pm
SUN 9am - 5pm
Commercial Bay -
MON-SAT: 10am - 6pm
SUN 10am - 5pm
Northwest - 
MON-WED, FRI-SUN: 9am - 6pm
THU: 9am - 9pm
 

Damaged Products:

All items are packaged as carefully and as well as possible. However please check the item(s) upon receipt by the courier and advise us immediately by email or phone call if there is a problem. Creative & Brave will take great care in applying protective packaging for the safe transit of your purchase. From time to time due to rough handling this may not be enough to prevent damage. Please follow the steps below carefully.

  1. If there is visible damage to your package please open and inspect the contents to see if the product is affected. Please call us immediately to notify.
  2. You will receive advice for the product and its packaging to be picked up and we will replace that item on receipt of the damaged item.
  3. All damage claims must be made within 7 days of receipt of delivery.

 Procedure to change an unwanted purchase:

All products are purchased by the buyer on the basis of the price and description shown on this site. It is therefore important that at the time of purchase you are happy with the product(s) chosen. Please read the descriptions and titles carefully.If on receipt of those goods you wish to change your mind, contact us immediately to get agreement on a right to exchange. The product must not have been used and the original packaging must be undamaged.All return courier costs will be your responsibility and when checked by us on its return, we will complete the exchange transaction.