Shipping and Click & Collect

Standard Shipping Charges

Orders purchased for delivery within New Zealand over a value of $150 NZD will be shipped free of charge. Orders with a value of less than $150 NZD will incur a charge. Our courier does not deliver to PO Box or Private Bag addresses. In the case you have provided an address with issues, we will contact you.

Freight Charges

Auckland - from $8.00
North Island - from $12.00
South Island - from $15.00
Waiheke Island - from $25.00 (incl Island surchage)
Australia - From $25.00. Please note we will contact you via email if there are additional freight charges based on the size and weight of your overall package. We ship using Economy Tracked via NZ Post, with a delivery target of 6 - 12 working days.
Rest of the World - We are currently unable to offer this service.

Delivery Time

Normal Estimates (outside of Christmas):
Auckland - 4 working days (excl weekends and Public Holidays)
North Island - 5 working days (excl weekends and Public Holidays)
South Island - 6 working days (excl weekends and Public Holidays)
Rural - Additional 5 working days (excl weekends and Public Holidays)

Please note that all of our couriers are working hard to deliver your items to you promptly. We publish our delivery time estimates based on the most current information we receive from the courier companies. Once your item is dispatched from Creative & Brave, you will receive a notification and tracking advice from the courier company delivering your order. Please follow the tracking advice and lodging form provided by the courier company if you are tracking your parcel.

Please contact either the courier company or our Creative & Brave Support (hello@creativeandbrave.co.nz) if you have any shipping issues.

Click & Collect

The Click & Collect option is available for products which are physically in stock at each location. The availability of each individual product is visible beneath the products description. If there are no locations visible, the item is not available for Click & Collect.

Click & Collect location can be chosen at checkout. Please note, orders not collected within 3-months will be cancelled and fully refunded.

Items selected for Click & Collect may be collected in stores within the following time slots:

Newmarket:
MON-WED & SAT: 9am - 7pm
THURS-FRI: 9am - 9pm
SUN: 10am - 7pm

Botany:

MON-WED & SAT: 9am - 6pm
THURS - FRI: 9am - 9pm
SUN: 10am - 6pm

Takapuna:
MON - WED, FRI - SAT: 9am - 6pm
THU: 9am - 9pm
SUN 9am - 5pm

Commercial Bay:
MON - WED: 10am - 6pm

THUR - SAT: 10am - 7pm
SUN: 10am - 5pm

Northwest:

MON - WED, FRI - SUN: 9am - 6pm
THU: 9am - 9pm

Damaged Products

All items are packaged as carefully and as well as possible. However please check the item(s) upon receipt by the courier and advise us immediately by email or phone call if there is a problem. Creative & Brave will take great care in applying protective packaging for the safe transit of your purchase. From time to time due to rough handling this may not be enough to prevent damage. Please follow the steps below carefully.

If there is visible damage to your package please open and inspect the contents to see if the product is affected. Please email us immediately to notify.
You will receive advice for the product and its packaging to be picked up and we will replace that item on receipt of the damaged item.
All damage claims must be made within 7 days of receipt of delivery.

Procedure to change an unwanted purchase:

All products are purchased by the buyer on the basis of the price and description shown on this site. It is therefore important that at the time of purchase you are happy with the product(s) chosen. Please read the descriptions and titles carefully.

If on receipt of those goods you wish to change your mind, contact us immediately to get agreement on a right to exchange. The product must not have been used and the original packaging must be undamaged.

All return courier costs will be your responsibility and when checked by us on its return, we will complete the exchange transaction.

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