Shipping

Orders purchased for delivery within New Zealand over a value of 150 dollars ($150) will be shipped free of charge. Orders with a value of less than 150 dollars ($100) will incur a charge. Our courier does not deliver to PO Box of Private bag addresses. 

Freight Charges:

Auckland - $5.00


North Island - $7.00


South Island - $10.00


All Rural Deliveries - $10.00


Australia - $20.00 base charge. Please note we will contact you via email if there are additional freight charges based on the size and weight of your overall package. We ship using International Air via NZ Post with a delivery target of 6-12 working days.


Delivery Time Estimates:

If you need your order urgently we can organise same day delivery at an extra cost. For these services please contact us 09 6001346 or hello@creativeandbrave.co.nz .  Otherwise please allow the following number of days from the time of purchase to the time of arrival. The times are subject to severe weather conditions, road/rail closures and industrial action. Please account for 5 extra days if you have ordered a custom framed print, custom glazed ceramic or any made-to-order items from our site. 

Auckland - 3 days excl weekends and Public Holidays.


Rural - 6 days excl weekends and Public Holidays.


North Island - 3 to 5 days excl weekends and Public Holidays.


South Island - 4 to 6 days excl weekends and Public Holidays.


Please note that all couriers are working hard to deliver your items to you promptly. We publish our delivery time estimates based on the most current information we receive from the courier companies. Once your item is dispatched from Creative & Brave you will receive a notification and tracking advice from the courier company delivering your order. Please follow the tracking advice and lodging form provided by the courier company if you are tracking your parcel.


 

Damaged Products

 

All items are packaged as carefully and as well as possible. However please check the item(s) upon receipt by the courier and advise us immediately by email or phone call if there is a problem. Creative & Brave will take great care in applying protective packaging for the safe transit of your purchase. From time to time due to rough handling this may not be enough to prevent damage. Please follow the steps below carefully.

  1. If there is visible damage to your package please open and inspect the contents to see if the product is affected. Please call us immediately to notify.
  2. You will receive advice for the product and its packaging to be picked up and we will replace that item on receipt of the damaged item.
  3. All damage claims must be made within 7 days of receipt of delivery.

 

Procedure to change an unwanted purchase

 

All products are purchased by the buyer on the basis of the price and description shown on this site. It is therefore important that at the time of purchase you are happy with the product(s) chosen. Please read the descriptions and titles carefully.If on receipt of those goods you wish to change your mind then contact us immediately to get agreement on a right to exchange. The product must not have been used and the original packaging must be undamaged.All return courier costs will be your responsibility and when checked by us on its return we will complete the exchange transaction.

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