We want to thank you for supporting us and our incredible artists and designers. Thanks very much and know that we take all purchases very seriously and always go to every effort to fulfill orders in a timely manner. Sometimes we may not be able to meet time frames due to the hand made nature of some pieces or in some cases our artists can not meet demand for stock. If any of these factors will affect your order we will make contact immediately to inform you and discuss a solution. Thanks very much for your patience in advance.
We can’t express our gratitude enough for your continued support of Creative & Brave.
Orders purchased for delivery within New Zealand if over a value of 150 dollars ($150) will be shipped free of charge. Orders with a value of less than 150 dollars ($100) will incur a charge. Our courier does not deliver to PO Box of Private bag addresses.
Auckland - $5.00
North Island - $7.00
South Island - $10.00
All Rural Deliveries - $10.00
Australia - $20.00 base charge. Please note we will contact you via email if there are additional freight charges based on the size and weight of your overall package. We ship using International Air via NZ Post with a delivery target of 6-12 working days.
Tracking and signature and express services: These are available on request and will incur an extra charge.
Delivery Time Estimates:
Most of our items are hand-made, if we don’t have the item in stock it may need to be made up specially. If there is a delay we will contact you and let you know, but most artists can get items out within a few days. If you need your order urgently we can organise same day delivery at an extra cost. If you have a cut-off date by which you need the order please alert us so we can do our best to work within that time frame. For these services please contact us 095291021 or email@example.com
Please allow the following number of days from the time of purchase to the time of arrival. The times are subject to severe weather conditions, road/rail closures and industrial action. Please account for 5 extra days if you have ordered a custom framed print, custom glazed ceramic or any made to order items from our site.
Auckland - 3 to 6 days excl weekends and Public Holidays.
Rural - Add 3 extra days.
North Island - 3 to 6 days excl weekends and Public Holidays.
South Island - 4 to 8 days excl weekends and Public Holidays.
International - 6 to12 working days excl weekends and Public Holidays.
Customs clearance: Please be aware that there may be extra time delays if your parcel is held at customs. Items travelling across international borders are subject to international standards of Customs clearance. In each country, the Customs department - often jointly with the appropriate agricultural/quarantine authority - is responsible for monitoring international borders and implementing its country's regulations.The purpose of these regulations is to stop prohibited items from entering the country and to collect taxes on other items. While present in all nations, Customs regulations and requirements vary from country to country. Please ensure you understand the terms of custom clearance in your country.
All items are packaged as carefully and as well as possible. However please check the item(s) upon receipt by the courier and advise us immediately by email or phone call if there is a problem. Creative & Brave will take great care in applying protective packaging for the safe transit of your purchase. From time to time due to rough handling this may not be enough to prevent damage. Please follow the steps below carefully.
1. If there is visible damage to your package please open and inspect the contents to see if the product is affected. Please call us immediately to notify.
2. You will receive advice for the product and its packaging to be picked up and we will replace that item on receipt of the damaged item.
3. All damage claims must be made within 7 days of receipt of delivery.
Procedure to change an unwanted purchase
All products are purchased by the buyer on the basis of the price and description shown on this site. It is therefore important that at the time of purchase you are happy with the product(s) chosen. Please read the descriptions and titles carefully. If on receipt of those goods you wish to change your mind then contact us immediately to get agreement on a right to exchange. The product must not have been used and the original packaging must be undamaged. All return courier costs will be your responsibility and when checked by us on its return we will complete the exchange transaction.