Standard shipping times:
Orders purchased for delivery within New Zealand over a value of 150 dollars ($150) will be shipped free of charge. Orders with a value of less than 150 dollars ($100) will incur a charge. Our courier does not deliver to PO Box of Private bag addresses.
Australia - $20.00 base charge. Please note we will contact you via email if there are additional freight charges based on the size and weight of your overall package. We ship using International Air via NZ Post with a delivery target of 6-12 working days.
Delivery Time Estimates:
If you need your order urgently we can organise same day delivery at an extra cost. For these services please contact us 09 6001346 or firstname.lastname@example.org Otherwise please allow the following number of days from the time of purchase to the time of arrival. The times are subject to severe weather conditions, road/rail closures and industrial action. Please account for 5 extra days if you have ordered a custom framed print, custom glazed ceramic or any made-to-order items from our site.
Please note that all couriers are working hard to deliver your items to you promptly. We publish our delivery time estimates based on the most current information we receive from the courier companies. Once your item is dispatched from Creative & Brave you will receive a notification and tracking advice from the courier company delivering your order. Please follow the tracking advice and lodging form provided by the courier company if you are tracking your parcel.
The Click & Collect option is available for products which are physically in stock at each location. The availability of each individual product is visible beneath the products description. If there are no locations visible the item is not available for Click & Collect. Please select your chosen Click & Collect location at checkout.
PLEASE SEE OUR 'LOCATIONS & HOURS' PAGE FOR OUR EXTENDED CHRISTMAS HOURS FOR EACH STORE.
Items selected for Click & Collect may be collected in stores within the following time slots:
All items are packaged as carefully and as well as possible. However please check the item(s) upon receipt by the courier and advise us immediately by email or phone call if there is a problem. Creative & Brave will take great care in applying protective packaging for the safe transit of your purchase. From time to time due to rough handling this may not be enough to prevent damage. Please follow the steps below carefully.